Terms & Conditions
T/A G-Tec Plumbing & Heating
G-TEC Plumbing Services LTD
G-Tec Plumbing and Heating trading under, G-TEC Plumbing Services LTD, Company number 07249009. Company registered in England to address, Unit 16A Middleton Road, Manchester, M8 5DS. 01/01/2025 onwards VAT NO: 792791968 GAS SAFE NUMBER 210191 Domestic & Commercial
Credit Agreement.
IT IS HEREBY AGREED AS FOLLOWSServices
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3.1. The Supplier shall provide to the Client a proposal verbal or
written for the services to be provided ("the Quotation") which
shall set out:
a) The services which the Supplier will undertake for the Client.
b) The date or time period within which the service will be
performed if requested prior to the quotation being issued and
agreed in writing.
c) The costs which the Client shall be charged for the performance
of the services including:
I. Any fees which the Supplier shall charge.
ii. Any disbursements or expenses which the Supplier will require
the Client to meet (including but not limited to the costs of
materials).
iii. Any VAT or tax element which will be payable by the Client.
3.2. The Quotation shall be attached to these terms and
conditions as a schedule and where a contract is entered into
between the Supplier and the Client, the Client will be deemed to
have accepted the content of the Quotation in full.
3.3 Account/credit customers agree to reactive requests of works
on site without written agreement /quotation are to be fully
covered under company terms and conditions and agree to all
sections listed.
4.1. The Supplier will provide such services to the Client as are set
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out in the Quotation.
4.2. The services will be provided to the Client within the
timeframe if specified in the Quotation agreement.
4.3. Time frames and delivery dates are provided for guidance
only and the Supplier makes no guarantee that the services will be
performed within the specified period. For the purpose of this
agreement, time shall not be of the essence and the Supplier shall
not be liable for any loss or damage suffered by the Client as a
result of the delivery of services being delayed or postponed for
any reason.
5. Payments
All credit supplied by the company to the client is guaranteed
personally by the person who has requested these works under
this contract of credit.
Limited liability has been fully surrendered under this credit
contract.
Pursuant of outstanding debts will be claimed directly to the
written name on the agreement.
Company directors personally guarantee this credit agreement.
5.1. The contract price is set out in the Quotation, which includes
details of the charges which the Supplier will make for labour,
materials and parts as well as any taxes or additional costs or
expenses or disbursements which the Supplier may charge to the
Client.
The Client chooses to use the company credit, they are personally
guaranteeing that the amounts will be paid back in full to the
company.
For all costs of recovery and debt owed personally, limited liability
does not apply under this agreement. The client, being a director
of a Limited company, the debt will still be owed personally to the
company.
Limited liability of debts owed is not valid under the agreement.
5.2. The intervals at which the Supplier may invoice the Client in
respect of the whole or an instalment of the contract price are set
out in the Quotation.
Stage payment contracts will be valved throughout the works
being carried out and valued by the company to the date of
invoice, the invoice will be due upon receipt.
No accounts will have a greater credit rating than £5000.00.
For any account that has exceeded £5000.00 and has failed to pay
the stage payment from the presented invoice, the company has
full writes, with no penalisation whatsoever to stop works
immediately until the client settles the outstanding amount due
on account.
The client is responsible for making sure they have the funds in
place prior to the quotation being agreed.
Clients paying dates are not a valid excuse to withhold sums due.
3rd Party retention of funds is also not accepted as an excuse for
non-payment.
Not acceptable example:
Payment will be forwarded within 50 days.
5.3. Notwithstanding 5.1 and 5.2 above, the Supplier may vary the
contract price from the amount set out in the Quotation where he
has provided services which are different or in addition to those
set out in the Quotation either at the specific request of the Client
or because he has been required to complete additional work
which was not anticipated at the time the Quotation was made,
or because of market fluctuations in the price of materials.
A). Not to withhold any sums due to the Supplier.
B). To settle all invoices raised by the Supplier within 7 days or
directly to the engineer at the time of visit, the Contract will state
terms set & override Terms and conditions.
Example: (Immediate payment required on completion)
C). To pay to the Supplier interest at a rate of 40 percentage
points per annum above the Bank of England base rate on any
payments which are not settled in accordance with section (5)
D). Late Payments, the company has the right to charge extra cost
incurred based on pursuant cost-based administration hours
incurred plus legal cost. All extra costs are to be added to
outstanding invoices at the company's discretion.
E) To pay to the Supplier such costs and expenses as he may incur
in recovering payment (Pursuant & Legal Costs) from the Client
where the Client fails to make payment in accordance with these
terms and conditions.
5.5) A) The client agrees to G-TEC engineers attending the site
and paying a minimum contract value of £100.00 plus VAT which
includes callout and first hours labour charge inclusive of travel
time in the first hour to be paid the engineer or G-TEC office at
the time of visit when requested.
B) The client agrees to a diagnostics charge of 100.00 plus VAT, G-
Tec aims to be able to find faults to 1-4 parts per fault, faults on
plumbing and heating systems can be made up of multiple part
failures and a stage repair process can reveal further part required
to rectify faults.
On certain Occasions repairs can develop into the appliance/
plumbing and heating system being beyond economic repair. The
client agrees to still pay for the attempt to repair plus parts used
in order to repair in full.
Parts cost and labour are to be paid to the engineer on site or G-
TEC office at the time of each visit.
C)The client agrees that the part listed on the quotation and fitted
is agreed to be paid in full and further parts/quotations may be
required to achieve a working system, all chargeable to the client,
parts and labour. (Multiple parts may be required stage of the
repair process).
D) If appliances are found to be unsafe to use under Gas safety
legislation the full payment of works is still due to the company
and the gas/electrical appliance will be left capped off and safe in
accordance with current regulations.
E) All certifications and warranty agreements will be forwarded
upon full payment has been received for invoices issued, the
company has the full right to withhold certification if the client
withholds any sums due.
F) Written certification is provided by Gas safe register, Napitt or
other governing body and certificates are normally forwarded
within 30 days of completion of works, upon request from the
company G-TEC has no control over the time or date the
governing body forwards certification.
5.6) CIS contracts
All CIS contracts must be clarified as CIS in writing before
quotation/works commencing, if CIS status is not requested by
the client, then supplier holds the full write to not deduct CIS tax
from the invoice and the full invoice amount will be due without
deductions.
CIS Deductions should not be subtracted from repair invoices.
G-TEC charges higher rates of charge for CIS contracted works,
further costs may be incurred.
5.7) JCT contracts plus other construction contracts.
No other contracts may supersede these terms and conditions set
if presented before or after this agreement. G-TEC terms and
conditions are the only terms and agreements that are valid for
both parties to adhere to.
Terms and conditions are available to be vied by file linked to the
client account, attached as a file to the issued quotation and
available at www.gtecplumbing.co.uk under company terms and
conditions (01/01/2025).
5.8) Retention on completed works is not acceptable under this
agreement.
The company's does not allow any retention of payments on
completed works.
If the client holds sums under retention, the company has the full
write-to-action Section (5) with immediate effect.
The company does agree under the circumstances that if the
client is withholding funds from payments under retention, then
they must inform the company in writing immediately and the
company will value the issue that is the reason for retention. The
client will immediately be required to pay any funds owed minus
the issue of retention until the issue is rectified. If the client still
holds funds, then section (5) will apply to the full value
outstanding.
5.9) Hand over procedure!
Both parties entering into this agreement agree to hand over the
heating system as set out in Procedure 1 on page 10 of these
terms and conditions. The procedure sets out a clear path of
handover and must be carried out by both parties.
The handover procedure applies to contract values above
£5000.00 excluding due Now invoices.
6.1) In accordance with the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, and
where the Client is a consumer within the meaning of section 12
of the Unfair Contract Terms Act 1977, the Client may cancel this
contract in writing and agreed by return written consent by the
supplier within 14 calendar days of signing this agreement (or
within whatever extended period the Supplier may specify in the
Quotation) and shall be entitled to a full refund of any monies
paid to the Supplier, less an amount representing any reasonable
administration costs which the Supplier has incurred. Any
cancellation outside this period will not entitle the Client to a
refund of any monies paid.
6.2) Section 6.1 is not valid on this on the purchase of boiler
controls and parts. The parts/controls are non-refundable, a
restock charge is Not an option due to the nature of the product
under Gas Safety Legislation 1998 chargeable at full part cost.
6.3) Section 6.1 is not valid for a full 14-day cancellation if G-Tec
has commenced works at the company's address (workshop)or
on-site.
Supplier holds the full right to value works and parts used before
cancellation and presents an invoice of the cost incurred to the
company up to the date of cancellation.
.
7. Client's Obligations
7.1) The Client shall be responsible for the correctness of all
measurements for products or materials which are given to the
supplier.
Where these measurements are not correct and accordingly
materials or products which are ordered or provided by the
Supplier are the wrong size or design, the Client shall bear the
expense of rectifying this.
The client has full liability for any Goods supplied.
The supplier does not cover any warranty for these goods
supplied by the client.
If the goods supplied are faulty then this will be chargeable to
replace or repair.
7.2) The Client shall cooperate with the Supplier as may be
necessary to facilitate this agreement, including but not limited
to:
a) Permitting the Supplier access to the property or location in
which the services are to be supplied ("the Site") and assuring
that such access is appropriate and adequate throughout the
contract and warranty agreement.
b) Providing for the Supplier such facilities as may be necessary to
allow the company to complete the services.
c) Following the Supplier's reasonable instructions relating to
safety and the state of work which has recently been completed
by the Supplier or is in the process of being completed or to the
state of the site in general, including directions and restrictions on
appropriate usage, care and maintenance.
7.3) Unless the Quotation specifies otherwise, the Client will be
responsible for any cleaning and redecorating which is necessary
to the site after the supplier has completed the agreed services
except the removal of waste materials, which shall be the
responsibility of the Supplier.
7.4) Where the Supplier stores or keeps any materials or
equipment on Site, the Client shall be responsible for the site
security and safety of such and shall account to the Supplier for
any loss or damage.
7.5) The Client shall be responsible for any permissions, licenses
or consents which are necessary in order for the services to be
provided. The Client warrants that he has applied for and
obtained all such necessary permissions, licenses or consents
before contracting the Supplier.
7.6) The Client shall be responsible for informing and checking
that their property is adequately insured before any work is
carried out by the contractor, due to the nature of plumbing
works there is a high risk of water leaking from new or old
plumbing supplies and risk of water damage is highly likely, the
client should be adequately insured for these works.
7.7) The client is now informed that old plumbing systems dated
before 2008 are mostly run-on low-pressure pipework. New
plumbing upgrades operate at high pressure. The supplier cannot
guarantee that the existing pipework and fittings are capable of
maintaining a watertight seal on pressure change. The client is
responsible for any water damage as a result of upgrade works
and should inform their insurance provider before any upgrade.
(Place Insurance company on Notice!)
7.7) The client agrees that if the product or installation is not
satisfactory or the installation/product has developed a fault, the
Client agrees to unrestricted access to the site to repair and
complete any defects until the issues presented are resolved.
Time frames for defect (Surrendered, Reasonable within a three-
month period). Other Quotations & Invoices presented by other
contractors to rectify any product or installation defects, will be
void and not be paid or offset against any money owed to the
company or valid, as this will be a breach of the contract
agreement.
The client surrenders all write to accuse the company as
incompetent in rectifying works within these three months, from
the date of the first complaint raised by the client in writing. The
company then still holds a rite to appoint an independent
qualified company to review the client's complaint and issue an
independent written report.
The supplier then still holds the right to return to the site and
carry out any work that the report might find at its discretion.
The client must present a case to G-Tec before proceeding to
claim G-Tec must be offered to appoint an independent resolution
company to assist with prior action to resolve, The Client will be
charged cost if found to be unreasonable and not followed the
terms and conditions listed.
3rd Party refusal to terms and conditions, the client is solely
responsible for making sure that the 3rd party is aware of all the
terms and conditions listed.
If the 3rd party refuse any of these terms listed the client
contracted company or individual is still liable for all sections
listed in this agreement.
7.8) The client shall be responsible for ensuring that other
Plumbing & Heating contractors or other trades are Not
contracted to work on the Plumbing and Heating system at all,
which the supplier is currently installing or on completed
installations, without written consent from the Supplier.
If the trade-related works on the system are carried out, this will
be classified as a breach of contract, if the contract is still not
completed termination of the agreement will be issued in writing,
plus the full cost of the quotation agreed to be paid in full and due
to the supplier, in despite of incompletion of works from the
company quotation.
(Full payment will be due immediately to the company, breach of
contract and an invoice will be presented!)
On completed contracts, if other companies not related to the
supplier carry out work on the appliance or plumbing and heating
systems this unallowed action will invalidate the warranty of the
installation, unless written consent from the supplier has been
agreed.
7.9) The client shall be responsible for requesting specific brands
of goods and approved product seals of approval in writing before
the quotation. The brand must be included in writing in the
quotation between both parties.
(Example WRAS approved products)
WRAS-approved products are a recommendation from some
water inspection companies, however, there is no legal
requirement to be fitted.
8.1) The Supplier shall perform all duties, services and obligations
under this contract with reasonable care and skill and to a
reasonable standard. He shall comply with all relevant codes of
practice and statutory or regulatory requirements.
8.2) The Supplier shall take all reasonable care with the Client's
property, including taking reasonable steps to protect the Client's
furnishings and wall and floor coverings during the provision of
the services.
8.3) The Supplier shall at all times be registered and remain in
good standing with such organizations as may be relevant for the
purposes of permitting him to self-certify the compliance of the
services provided with the relevant building regulations or
alternatively, if the supplier is not accredited then they shall make
arrangements for a building inspector or other to certify the
compliance of the services provided with the relevant building
regulations or certification.
8.4) The Supplier shall be responsible for managing and arranging
the safe and lawful disposal of any waste materials which are
generated or removed from the Client's property/site as a result
of the provision of the services.
8.5) The Supplier shall at all times hold a valid £10,000,000
employer and £2,000,000 public liability insurance policy and shall
hold and keep up to date any licenses or permits as may be
required to provide the services.
(Available on request before work commences)
Any rights, title or ownership of materials and products which
are used by the supplier are the legal right of the company G-TEC
Plumbing Services LTD
until full payment and receipt of funds have been issued.
The company holds the full right to remove goods as offset
against outstanding balances due and is not held responsible for
any loss or compensation incurred to the client for removal.
9.2) Risk in and responsibility for any products or materials which
are used in the supply, performance or delivery of the services
shall pass from the Supplier to the Client:
a) Where the Supplier is responsible for delivering the products or
materials to the Client, upon delivery; or
b) Where the Supplier is not responsible for delivery, at the
moment the products or materials leave the Supplier's premises.
The Supplier provides to the Client, in addition to any
statutory rights which the Client may have, a guarantee that the
services provided under this contract shall be free from defective
or flawed materials or workmanship for a period of 12 months
from the completion of the services, notwithstanding that this
guarantee shall not apply to:
a) Defects or flaws which are a result of any misuse, failure to
adequately and properly maintain, neglect, other company
modifications or failure to follow instructions or
recommendations on the part of the Client.
b) Any defect or flaw which is caused by mechanical or chemical
damage (which is not in itself a result of some defect in the
workmanship or materials) and which arises after risk in the
property has passed to the Client.
10.2) The Supplier shall, at his sole discretion, determine how
they will satisfy this guarantee, whether by repairing, re-
performing, or replacing the services or by refunding to the Client
all or part of the monies which have been paid.
10.3) Where the Client considers that the services are defective
upon delivery or performance then he shall notify the Supplier of
this within 7 days, failing which he shall not be entitled to claim
the benefit of this guarantee.
10.4) This guarantee shall not become effective until the Client
has paid the Supplier in full, failing which the Client shall not be
entitled to claim the benefit of this guarantee.
10.4) The client shall not appoint any other parties other than the
guaranteeing supplier to Work on, amend or alter any part of the
installation as this will terminate immediately any guarantee.
The client may submit in writing a proposal of further works,
Works must be agreed by the guarantee supplier before
proceeding.
10.1) This agreement shall continue until the services (or any mutually agreed addition, extension, or variation thereof) have been provided, or until terminated in accordance with the below.
10.2) Without prejudice to the above, this agreement may be terminated immediately where any of the following circumstances arise:
a) Either party commits a serious breach or persistent breaches of this agreement including, but not limited to, the non-performance, neglect, or default of any of its duties as outlined herein (including a failure on the part of the Client to make payment within agreed timescales), and after notice of this breach has been given to the defaulting party, it remains unremedied 7 days after such notice.
b) Either party commits a breach of this agreement which cannot be remedied.
c) Either party becomes insolvent, enters a CVA or IVA, or ceases to carry on the whole or substantially the whole of its business.
10.3) Upon termination of this agreement, the Client shall pay to the Supplier such sums due on works carried out and expenses incurred up to the date of the termination. An invoice will be presented and if disputed, an independent valuation is to be carried out.
10.4) Any right to terminate this agreement shall be without prejudice to any accrued rights or liabilities arising out of this agreement which are in existence at the date of termination.
10.5) The contract/agreement will be terminated immediately if other parties alter or amend any part of the installation covered under the agreement of warranty.
10.6) The Client has no right to terminate the quotation due to time scales that they have invented after the original written quotation agreement and withhold payments due to the company. Leverage will be classified as a breach of contract and full quotation payments will be due to the company.
11.1) The Supplier shall not be responsible in any circumstances to the Client or any third party for any loss of profit or indirect or consequential economic damage or loss, whatsoever caused, whether as a result of negligence, misrepresentation, breach of contract, or otherwise.
11.2) Nothing in the foregoing shall be read as restricting or limiting in any way the Supplier’s liability for death or personal injury.
The Client shall indemnify the Supplier against any loss or damage which results from the Client's breach of this agreement or failure to abide by any of its terms.
Neither party shall be liable for any delay or failure in performing its obligations or duties under this agreement which results from circumstances outside their reasonable control, including but not limited to acts of God, industrial action, war, fire, threat of terrorism, civil disturbance or rioting, government or regulatory action, pandemic, breakdown in plant or machinery, or shortage of raw materials or supplies.
Both parties and the signatories to this agreement warrant that they are authorized and permitted to enter into this agreement and have obtained all necessary permissions and approvals.
15.1) This document constitutes the entirety of the agreement between the parties. It supersedes any prior representations which may have been made, whether orally or in writing. Any modification to this agreement must be made in writing and signed by both parties.
15.2) This agreement shall be governed by the Law of England and Wales, and the parties agree to submit to the exclusive jurisdiction of the English Courts.
15.3) All clauses, sub-clauses, and parts thereof shall be severable and shall be read and construed independently. Should any part of this agreement be found invalid, this will not affect the validity or enforceability of any other provision or of this agreement as a whole.
15.4) All terms, conditions, and covenants contained in this agreement shall bind the parties and their heirs, legal representatives, successors to title, and permitted assignees.
15.5) Nothing in these terms and conditions shall incur any rights on a third party, and no third party may enforce any provision of this contract under the Contracts (Rights of Third Parties) Act.
15.6) The failure by either party to enforce any provision of this agreement shall not be deemed a waiver or limitation of that party's right to subsequently compel and require strict compliance with every provision of this agreement.
15.7) All terms listed in this agreement are available on the company website www.gtecplumbing.co.uk under the page, Terms and Conditions link on the home page. The Client has agreed to the quotation presented by the Supplier, and they have agreed to the terms and conditions listed and understand all of the obligations by both parties to adhere to.
16.1) In the event of a gas leak, please contact the National Grid immediately (Cadent Gas) contact number 0800 111 999, 24-hour emergency service. Gas detected or smelt in the property – immediately locate the gas meter and shut off the emergency gas tap located next to the gas meter to the property with the emergency cut-off valve to the off position, ventilate, and vacate the property immediately. CO alarm triggered in property – vacate property immediately and call National Grid (Cadent Gas) 0800 111 999.
16.2) In the event of a water leak, locate the water stop tap and isolate immediately. Contact G-TEC Office 0161 792 5446. Engineer direct line 07843277711, Email info@gtecplumbing.co.uk. G-Tec does not act as an emergency service, and in the event of hours outside 8 am-5 pm Mon-Fri, contact your insurance company immediately.
16.3) The Client is required to report any water, gas, or fumes leaks immediately to G-Tec, the National Grid, or their insurance provider. G-Tec is not responsible for any negligent failure by the Client to report any incident, claim, loss, or damage as this will terminate all agreements.
Client = Customer that has agreed to the quotation.
G-TEC = G-TEC Plumbing Services LTD
Supplier = G-TEC Plumbing Services LTD
Procedure 1. Hand Over Procedure
The handover procedure applies to contract values above £5000.00 excluding due Now invoices. Both parties agreed to these terms and conditions for a handover procedure as listed in stages below.
In stage one of the handover procedure, the Supplier will notify the Client that they intend to hand over the plumbing and heating system (The Works) to the Client on a specific date and time. The handover time frame is to be notified seven days or more before handover. At this point, the Client has the right to agree or request another date or time within 3 working days of the original date. The handover date is now set by both parties.
The Client is now required to inspect all works carried out and test the plumbing and heating system to make sure the works meet their requirements. G-Tec would like to walk the Client through the project, demonstrate to the Client the system, and explain any controls if required.
The Client now has the right to present a list of works required to be relooked at, commonly known in the trade as a snag list. Any works required to be rectified are to be submitted in writing within two working days from the date of notification of handover. Once the snag list has been presented to the Supplier, they will evaluate and commit to rectifying any snags that are outstanding within the handover period, within reason.
If the Supplier is unable to rectify the issue within the time frame, the Supplier has the right to present a new handover date to the Client on the date that these works will be completed. Once the snag list has been completed, the Client will be informed in writing that the works have now been completed. The Client is advised to check that the works are completed, if not, raise a concern in writing before the handover date.
On handover day, the Client will now release the full final payment outstanding to G-Tec. Once payment has been received in full, the Supplier will then sign off on all works carried out with building control plus notify Gas Safe Register, and the handover pack will be presented to the Client along with any associated paperwork.
Once the handover has taken place, the plumbing and heating system is now under warranty for 12 months by the Supplier and under warranty by the manufacturer's warranty time frames of parts, which differ by brands. Any snags that become apparent can still be presented in this warranty period.
If the Client has any issues that have arisen after the handover, then the Supplier will rectify these issues under warranty.
If goods and equipment are missing from the site for any reason leading up to the handover, then the value of works outstanding or equipment will be deducted as a retention from the handover outstanding value, and the handover will still take place on the confirmed date.
If the Client refuses to participate in the handover procedure, then the Supplier has the full right to invoice for the full outstanding amount in disrespect of any issues the Client may have.
Stalling the handover procedure for any reason whatsoever will be deemed as a breach of contract. Full outstanding payment will be due to G-Tec plus a late payment charge of the overall contract value, inclusive of VAT, plus other charges listed in the terms and conditions.
The Client will also surrender any warranties due under this agreement. A written warning will be issued before the Breach of the contract is activated.
Retention of funds is not permitted unless agreed by both parties. The Supplier holds the right to value the retention amount on any outstanding works.
Under the nature of Gas safety regulations, it is a legal requirement that the system is signed off in the correct procedure. If the procedure is not carried out correctly, then the Supplier will be left with no choice but to decommission the system until the procedure can be fulfilled correctly as listed, and further costs will be incurred by the Client.
